ShipAid Delivery Guarantee
ShipAid package protection is highly recommended. It allows us to send a FREE replacement if your box arrives defrosted, damaged, lost, or stolen.
We provide ShipAid as an option because UPS does not reimburse for ruined or defrosted products, even if they are at fault for late delivery.
Free Overnight Shipping On Orders Over $150
Packages Ship Every Monday | Shipping FAQ
We ship directly to your door in insulated boxes. All orders are shipped on Mondays. Orders placed by noon (PST) on Monday will be shipped the same day, orders placed later will be shipped the following Monday. We will send an email with the tracking number on the day it ships so you know when to expect it.
We use sustainable green cell foam to insulate our frozen boxes instead of styrofoam. A combination of pellet dry ice and booster packs (pcm gel packs that hold below freezing) are used to keep fish frozen during transit.
Smoked salmon jars are shipped separately from frozen products because the glass could break due to the very low freezing temperature of dry ice.
Sena Sea Guarentee • Shipping FAQ