The Sena Sea Guarantee
Sena Sea is dedicated to providing you with high-quality seafood. If you are not completely satisfied with the quality, we will replace or refund your purchase. Please contact firstname.lastname@example.org with any concerns.
Late UPS deliveries are out of our control. UPS will only refund the shipping cost if a package is delivered late but will not replace or refund the ruined contents. Therefore, we recommend purchasing the extra route insurance offered during checkout.
Route is an added layer of protection for your order which ensures package replacement for lost, stolen, or damaged (including defrosted) packages. Route will replace packages that have defrosted for any reason, including late arrival.
Please take a picture of any defrosted portions and email it to email@example.com for assistance with a claim. Claims must be submitted within 30 days of shipment.