FAQ

How do you ship frozen fish?
We ship overnight in an insulated box with dry ice and gel packs to arrive frozen.
When will I receive my order?
We ship on Mondays, so it will always ship on the next Monday (or the same day if you place an order by noon PST on Monday). 
What if I'm not home when it arrives?
We pack the boxes with enough coolant to sit on your porch until evening...but don't let it sit overnight. 
Is your fish fresh or frozen?
All our fish is cut, vacuum-sealed, and frozen at -20 degrees for premium sushimi quality. Our custom processing facility (60 North Seafoods) is located right at the source in Cordova Alaska, so fish can be processed immediately after catching.
What if it arrives defrosted?
We pack with care to arrive frozen, but if UPS delivers late or if it arrives defrosted for any reason, route (extra insurance available at checkout) will replace your order for free. Just take a picture and send us an email right away and we can do the rest.
What do I do when it arrives and how do I cook it?
Every box comes with a handling card to explain how to defrost and cook it. Plus recipe cards for inspiration. We also have lots of guides and recipes on our blog. 
What is a subscription box?
Most products are available for subscription (recurring order), just look for "subscribe and save" below the price. Choose your preferred number of portions and desired frequency. Don't worry, our subscriptions are flexible- the ship dates, quantities, and even types of fish can be easily adjusted or canceled anytime.
How do I know what fish is in season?
I highly recommend our seasonal variety box. You choose the box size and delivery frequency, we deliver what's in season and available at the peak of abundance
What if I have more questions?
Please email info@senasea.com with further questions, we are happy to help!